MANNINGHAM: Council needs to be vigilant
Results from the customer satis faction survey for the City of Manningham are in, and there is a warning that “ratings for these metrics have largely reached or returned to record lows, underscoring the need for vigilance over the next year”.
The ‘metrics’ are the Council’s overall performance, value for money, customer service and overall direction.
The JWS Research report says: “Council should seek to build upon the significant gains in perceptions of community decisions.
“Ratings of this area and consultation and engagement have remained low for the past decade and there is opportunity to improve communication and transparency with residents to lift perceptions.
“Sealed local roads also requires increased attention over the next 12 months. “Ratings of this area have yet to recover from their significant decline in 2023 and remain below the consistently high levels seen for most of the decade,” the report stated.